A good test is to see if multiple devices (different kinds of devices) experience the same issue. The issue is either your router or the device you are using.What if my wired speed test is fast, but wireless is not?.Bypassing your wifi and going directly to the modem will eliminate any external factors degrading your signal from optimum and will give you a strong indication as to what the underlying issue is. The world is full of radio interference that affects your wifi signal quality and strength, even standing next to the router (in fact, being too close is also an issue).If the issue is consistent, run a speed test at different times throughout the day, while plugged directly into your modem, this info will be useful to those who will try to help you. Slowdowns during peak hours are typically an overall capacity issue, and not something you can resolve on your own. There are many variables that can contribute to slow speeds, such as general network congestion during peak consumption hours.If your speed test is also slow at the modem, then your next most likely areas to explore are:įaulty modem, bad splitter, bad cable, an unnecessary (or needed) signal booster, issues outside the property. If a speed test is perfectly fine when connected to your modem directly, but slow from the router or wifi, the issue is likely with your router and/or devices. It will allow you to rule out Optimum Node to Modem issues, or an issue with your router and/or device. Optimum Node -> Cables On Pole -> Cable to your house -> Your house to modem (splitters and any indoor cabling) -> Modem -> Your Router -> Your Deviceĭoing a speed test while plugged directly into the modem will almost always save you a lot of unnecessary troubleshooting steps. Simplified outline of how the internet reaches your house. If possible, it is always best to run a speed test from your modem. News 12 Networks- a group of cable networks that provide news, weather, traffic and sports to cable subscribers in the New York/New Jersey/Connecticut tri-state area through seven individual 24-hour local news channels and five traffic and weather channels. Lightpath is currently available in 21 state and serves more than 375,000 businesses. Lightpath- A internet and telephone service for business. Optimum Voice- a Voice over IP (VoIP) telephone service Additionally, they may also connect to hotspots provided by Charter Spectrum, Comcast and Cox nationwide. Subscribers also get access to Optimum WiFi hotspots that are located within the Altice's service area. Optimum Online- a DOCSIS Internet service that offers speeds up to 400 Mbps. No other ISPs near me? Guide to startup ISPs Guide to using your own router with Optimum Do not give your account number, address, phone number, etc to any user claiming to be an employee. Soliciting personally identifying information is considered phishing, and you can be permabanned from the sub and possibly from Reddit. This sub DOES NOT VERIFY Altice/Optimum employees except for the official social media account. ![]() You may also contact u/ItsOptimum.įor a list of helpful threads please check the sidebar on /r/optimum. If you want a response from the company it is best to contact Customer Support. This is an unofficial, informal discussion forum about Optimum, where you can share concerns and information, and organize to advocate for better service!ĭisclaimer: This subreddit is not affiliated with Optimum or Altice USA in any way.
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